It's newly renovated and the staff is very friendly. I'm always treated like family here. Certain times of the year they hold a bass fishing tournament in Waldo and they are completely booked. There is a gas station with convenient store and dunkin donuts in the parking lot and that's convenient.
When we arrived, the hotel was closed. Needless to say we were shocked as we had made reservations ahead of time and were never notified of this closure. It became dark and we were stranded in the middle of nowhere with no place to go during a state of emergency. This was more than frustrating – your company placed us in a dangerous situation. We were sitting on the sidewalk outside the hotel on the phone for over an hour, attempting to reach someone at Best Western who could help
us.
Meanwhile, my girlfriend Sarah called customer service again, where another associate parroted some script and advised her that nothing could be done, and attempted transferring her to reservations again. Fortunately Sarah was strong enough to refuse tolerating this second attempt by another one of your associates to avoid doing their jobs and communicating with us. The associate gallingly told Sarah that she was sorry that Best Western “didn’t contact us in time,” without acknowledging that by that time it was already dark, that Best Western most likely would never have contacted us at that point (and never did at any subsequent time), and that Best Western had in fact lost power the previous Sunday, a full four days prior to the reservation. Best Western should not have accepted our reservation when there was no power, and we would have made reservations elsewhere had we been informed that this was the case.
We proceeded to drive for hours from the Waldo location to the St. Augustine location, exhausted and using up our gas during a statewide gas shortage. We were not only charged full price at the other location, but nickel and dimed for parking and pet fees. We felt taken advantage of at a time that Best Western should have been more accommodating. Neither myself nor anyone else on that trip has ever experienced anything quite like this with any hotel, motel, or any other type of business for that matter.
Sarah then demanded to speak with a manager and had to argue with the associate until she finally relented and permitted her to do so. For unknown reasons, even though nobody would pick up on the emergency line for the other department, only at this point was the manager or anyone else able to get through to the St. Augustine location and book the room.
We were and are, to put it mildly, quite outraged by everything that transpired. If we were to make a reservation and not arrive without giving notice, we would be charged for the room. We expect Best Western to make this right.
The reservations department advised that there were no rooms anywhere in Florida all the way to our destination. They only found one location that potentially had a room available in St. Augustine, but the front desk was not picking up the phone and nobody was even answering at the emergency phone line either – the gentleman on the phone therefore advised that it would be risky to drive all the way there, as there was no guarantee that the hotel was even open. He suggested that I attempt calling each Best Western location individually to see if there was anything that could be done at each location. I proceeded to follow these instructions, but no associate at any location would pick up their phones.
On September 13 of this month myself, my girlfriend, her two senior citizen parents, and my dog drove all the way from the border of Tennessee for 10 hours to your hotel in Waldo, Florida. We had initially fled South Florida due to Hurricane Irma and had made a reservation at this location to stay at as a resting point on our way back home. We arrived at around 7:00 p.m. exhausted.
Though the hotel is located in a secluded area, there is a gas that can provide some basic amenities essential for an overnight stay, including a dunkin donuts. The employee at the service desk was exceptionally quick to provide me with my booked room. The room I stayed in was minimal and clean. Everything in the room worked as expected. What was not expected was the included hot breakfast available the next day. That was a pleasant surprise. Overall, the Best Western in Waldo, FL was a pleasing place to stay overnight.
I absolutely love this place!!! The staff is amazing and very atentative. Definitely a home away from home.
The room is immaculate & spacious with a very comfy bed & couch. I will definitely return here when in the area in the future. W Qa
While we sat on the sidewalk, some employees of the hotel walked outside and socialized, smoking cigarettes and laughing, completely ignoring us without any care that we were trapped outside sitting on the ground. When I called customer service, rather than attempting to help me I was advised that nothing could be done and was immediately transferred to the reservations department.
Best Western Waldo Inn Suites is a US Lodging based in Waldo, Florida. Best Western Waldo Inn Suites is located at 17230 NE US Hwy 301, Waldo, FL 32694, USA.
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